Xmas and everything (Freemans mail order are crap)

Well its been ages since I wrote on here.

Christmas is ongoing, we had all five kids and my sister on Christmas day so there was a full house. Party at dad's tonight, I am doing my best to destroy my liver :-)

The job at Tesco is ongoing and enjoyable! Although as always the search for the next project is underway as this one should end in Feb/March. Still its fun so far.

The customer service story of Christmas is a bad one, and the award for delivering the worst customer service has to go to Freemans Catologue. On 9th December my Wife ordered my Xms present. On the 11th she was told it had been dispatched. All good so far. By the 19th, no delivery. Ellie phone Freemans who said its on route and will be here for Xmas. 22nd, still not here, Freemans said it will arrive no later than 24th. On the 24th they said it will arive by 5.30pm. You know it never arrived!!! Still hasn't!!!!

On 28th they began an Investigation!!!!!!!!!! Then at 9.30pm they phoned and the young man siad he want to talk to m about the camera (no you may have guessed that upto this point I didn't know what the gifts was). He offered £10 off our next order as compensation!!! Insult. He then offered a manage call back. At 12.00 today........ still no call. I phoned them. Amazingly, no record of the call. I must have imagined it.

They now say that they may never get it delivered and that the may issue a credit.Quality customer service. I asked for the mane of the CEO and David (the supervisor) said..... wait for it this is classic... They dont have one!!! Then after pushing he offeredup the name Tony Hill.

The morale dont buy from Freeman's.. They dont give a toss