Oh to be a customer service professional. As a member of Nuffield Fitness and Wellbeing, I suddenly feel an urge to offer them the services of Callen Customer Management Ltd www.callen-cm.co.uk. I can not believe how poor their service and route to contact are. First they consistently fail to meet their promises or my expectations and then they make it nearly impossible to address them on the issue.
I am a member of their health club in Aylesbury, We have a family membership..... You may guess what this includes.... There is a clue in the name. Its the summer holiday's, so guess what? They have cancelled all childrens activities. Its like inviting the parish priest to play golf on a Sunday morning (Sorry father Kevin). Better than this the genius general manager has decided to ban children from the public areas of the club unless accompanied by an adult. So basically my wife and I cant use the facilities (unless we are swimming & bring the kids in) for the next six weeks. You wont be surprised to hear ..... They are still taking the direct debit.
Oh yeah and the swimming........ apart from the fat girls jumping (I am told this is actually called Aqua arobics) they have locked away all the floats balls and toys. So the kids hate it any way.
I have tried to complain but they dont publish a number to customer services on the website and simply direct you back to the incompetent back at the club..... Mind blowing
Oh to identify the CEO
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